Privacy Policy

Collectiv ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website or book pickup services.

1. Who we are

Data controller: Collectiv, 14/F, 120 Harbor City, Suite 400, Tsim Sha Tsui, Hong Kong. Contact: support@collectiv.hk, (+852) 2550-0192.

2. Information we collect

Information you provide

• Name, email, phone, address, and booking details;
• Account credentials if you register;
• Support communications;
• Saved recycling points and event reminders.

Information collected automatically

• Device, browser, IP, and general location;
• Pages viewed and interaction data;
• Cookies and similar technologies (see our Cookie Policy).

3. How we use your information

• To provide recycling search and pickup booking;
• To manage accounts, orders, and bookmarks;
• To improve the site and customer experience;
• To comply with law and prevent fraud.

4. Sharing

We may share necessary data with logistics partners, payment processors, analytics providers, and authorities when required by law. We do not sell your personal data.

5. Retention

We retain data as long as needed to provide services and as required by law, then delete or anonymize it.

6. Your rights

You may request access, correction, or deletion, or object to certain processing. Email support@collectiv.hk with "Privacy Request" in the subject line.

7. Security

We use reasonable safeguards, but no internet transmission is completely secure.

8. Contact

Privacy inquiries: support@collectiv.hk. Postal: Collectiv, 14/F, 120 Harbor City, Suite 400, Tsim Sha Tsui, Hong Kong.